Maidavale Removals Terms and Conditions of Service
These Terms and Conditions set out the basis on which Maidavale Removals provides removal, transport and associated services to its customers. By booking any service with Maidavale Removals you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Customer means the person, firm or company who requests and uses the services of Maidavale Removals.
1.2 Company means Maidavale Removals, the provider of removal and associated services.
1.3 Services means all removal, transport, packing, storage, clearance, loading, unloading and any other related services provided by the Company.
1.4 Goods means any items, furniture, personal belongings, equipment or other property which are the subject of the Services.
1.5 Service Area means the general areas in which the Company regularly operates its removal and associated services.
1.6 Contract means the legally binding agreement between the Customer and the Company for the provision of the Services, incorporating these Terms and Conditions.
2. Quotations and Service Area
2.1 Any quotation provided by the Company is based on the information supplied by the Customer and is subject to survey or confirmation. The Customer must provide accurate and complete information about the nature, quantity and location of the Goods and any access or parking restrictions.
2.2 Quotations will normally specify the scope of work, approximate timescale, number of staff, size of vehicle and any additional services requested by the Customer.
2.3 Quotations are valid for a limited period as stated on the quotation and are subject to change if the Customer requires alterations to the Services, dates, addresses, access arrangements, or if any additional work is requested or required.
2.4 The Company operates mainly within its standard service area. Work outside this area may be accepted at the Companys discretion and may be subject to additional charges for travel time, mileage, tolls or accommodation.
3. Booking Process
3.1 A booking is only confirmed when the Customer has accepted the quotation in writing or via another method accepted by the Company, agreed to these Terms and Conditions and, where required, paid any deposit specified by the Company.
3.2 Provisional dates and times will not be guaranteed until the booking is confirmed. The Company reserves the right to offer unconfirmed dates and times to other customers.
3.3 The Customer is responsible for ensuring that all details on the booking confirmation are correct, including addresses, dates, times, contact details and the description of Goods. Any errors or omissions must be notified to the Company as soon as possible.
3.4 If the Customer anticipates any difficulties with access, parking or loading, this must be disclosed during the booking process. The Company may adjust the quotation or recommend alternative arrangements where necessary.
4. Customer Obligations
4.1 The Customer must ensure that they or an authorised representative are present at both the collection and delivery addresses during the performance of the Services, unless otherwise agreed in writing.
4.2 The Customer must secure any necessary parking permits, suspension of parking bays or access permissions required for the Companys vehicles to safely load and unload. Any fines, penalties or charges incurred due to a lack of appropriate permissions may be charged to the Customer.
4.3 The Customer must ensure safe and reasonable access to premises, including clear hallways, stairways, lifts and entrances. The Company is not responsible for damage caused where access is restricted, unsafe, or where the Customer insists work proceeds in difficult conditions.
4.4 The Customer is responsible for properly packing and securing Goods, unless the Company has agreed to provide packing services. The Company may refuse to transport Goods that are inadequately packed or unsafe.
4.5 The Customer must remove or secure any fixtures, fittings or appliances and ensure they are disconnected prior to the arrival of the Company, unless otherwise agreed.
5. Payments and Charges
5.1 All charges for the Services will be set out in the quotation or otherwise agreed in writing. Prices may be based on an hourly rate, a fixed fee, or a combination of both.
5.2 The Company may require a deposit to confirm the booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation.
5.3 Unless otherwise agreed, the balance of the charges is payable on or before completion of the Services. The Company reserves the right to withhold unloading or delivery of Goods until payment has been received in full.
5.4 The Company may charge additional fees where:
(a) there are delays beyond the Companys control, including waiting for keys or access;
(b) the volume or nature of Goods significantly exceeds that described at the time of quotation;
(c) there are unforeseen access issues, including long carries, extra flights of stairs, or use of alternative routes;
(d) the Customer requests additional services or changes on the day.
5.5 Interest may be charged on overdue invoices at a reasonable rate determined by the Company, calculated from the due date until the date of payment.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as reasonably possible.
6.2 The Company reserves the right to apply the following cancellation charges:
(a) Cancellation more than seven days before the agreed date: no cancellation fee, although any non-refundable third party costs may still be payable.
(b) Cancellation between seven days and 48 hours before the agreed date: the Company may charge up to 50 per cent of the total quoted price.
(c) Cancellation less than 48 hours before the agreed date or on the day of the move: the Company may charge up to 100 per cent of the total quoted price.
6.3 If the Customer requests a change of date or significant amendment to the booking, this will be subject to the Companys availability. The Company is not obliged to accept such changes and may treat them as a cancellation and new booking.
6.4 The Company may cancel or postpone the Services if:
(a) the Customer fails to pay any required deposit or payment when due;
(b) the Customer has provided inaccurate or incomplete information which materially affects the quotation or feasibility of the Services;
(c) weather conditions, safety concerns, legal restrictions or other circumstances beyond the Companys reasonable control prevent safe operation.
6.5 Where the Company cancels the Services for reasons within its control, any deposit or payment already received will be refunded. Where cancellation is due to circumstances beyond the Companys control, refunds will be at the Companys discretion and subject to any costs already incurred.
7. Excluded and Restricted Items
7.1 The Company will not carry or store the following items unless expressly agreed in writing:
(a) hazardous, flammable, explosive or corrosive materials;
(b) gas cylinders, fuel, chemicals or paint;
(c) illegal goods or substances;
(d) perishable or refrigerated items;
(e) cash, securities, jewellery, precious metals, valuable collections, or important documents.
7.2 If any such items are transported or stored without the Companys knowledge, the Company shall not be liable for any loss, damage or consequences arising and the Customer shall indemnify the Company for any resulting claims, damages, fines or expenses.
8. Liability and Limits of Responsibility
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this clause.
8.2 The Company shall not be liable for:
(a) loss or damage arising from circumstances beyond its reasonable control, including acts of God, severe weather, strikes, road closures, traffic or delays caused by third parties;
(b) normal wear and tear, minor scuffs or scratches to furniture or premises that occur despite the use of reasonable care;
(c) damage to items that are unsuitable for transport or removal, or which are not properly packed where packing is the Customers responsibility;
(d) loss or damage to any item packed or unpacked by the Customer;
(e) any indirect or consequential loss, such as loss of profit, loss of use, or loss of opportunity.
8.3 Unless otherwise agreed in writing, the Companys maximum liability for loss or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount, taking into account the value of the Goods and the fees paid for the Services. The Customer is advised to arrange appropriate insurance cover for higher value items.
8.4 The Company shall not be liable for any damage to premises where:
(a) access is restricted, narrow, low or otherwise unsuitable for the Goods being moved; or
(b) the Customer insists that the Company proceed despite the Company warning of potential risk.
8.5 The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and in any event within a reasonable period after completion of the Services.
9. Insurance
9.1 The Company maintains appropriate insurance cover for its operations in accordance with industry practice. Details of cover and limits are available from the Company on request.
9.2 The Customer is responsible for arranging any additional or specific insurance they may require for Goods in transit or storage, particularly for items of high value or special significance.
10. Waste, Disposal and Environmental Regulations
10.1 Where the Services include removal of unwanted items, waste or rubbish, the Company will comply with relevant waste and environmental regulations.
10.2 The Customer must clearly identify which items are to be transported to the new address and which items are to be disposed of or recycled. The Company will not be responsible for any items disposed of where they have been reasonably identified as waste or unwanted.
10.3 Certain items may require special handling or disposal methods and may incur additional charges. This includes electrical equipment, large appliances, construction waste or hazardous materials. The Company will notify the Customer where additional charges apply.
10.4 The Company reserves the right to refuse to collect or dispose of any items that are prohibited, hazardous, or for which the Company does not hold the required permissions or licences.
11. Delays and Force Majeure
11.1 The Company will make reasonable efforts to adhere to agreed dates and times but does not guarantee completion within a fixed period. Timing estimates are given in good faith and may be affected by external factors.
11.2 The Company shall not be liable for any failure or delay in performing the Services where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, accidents, breakdowns, road closures, strikes, public emergencies or acts of government.
12. Complaints and Dispute Resolution
12.1 If the Customer has any concerns or complaints about the Services, these should be raised with the Company as soon as possible so that they can be addressed promptly.
12.2 The Company will investigate complaints in a fair and timely manner and will seek to reach a reasonable resolution with the Customer where appropriate.
12.3 Nothing in this clause affects the Customers statutory rights.
13. Data Protection and Privacy
13.1 The Company will collect and use personal information supplied by the Customer for the purposes of providing the Services, managing the Contract, and complying with legal obligations.
13.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to deliver the Services, process payments, or comply with legal or regulatory requirements.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Contract between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Services or these Terms and Conditions.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.2 Failure or delay by the Company in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of such right or remedy.
15.3 These Terms and Conditions, together with the quotation and any written variations agreed by the parties, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.
15.4 The Customer may not assign or transfer their rights or obligations under the Contract without the Companys prior written consent.
15.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
