Maidavale Removals Privacy Policy

This Privacy Policy explains how Maidavale Removals collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Maidavale Removals customers and potential customers in our service area who engage with us for removal, packing, storage, or related services, whether online, by phone, or in person.

Maidavale Removals is committed to protecting your privacy and complying with the UK General Data Protection Regulation and all applicable data protection laws. This policy describes the types of information we collect, the lawful grounds on which we process it, how long we keep it, and the rights you have over your personal data.

Data Controller

Maidavale Removals is the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal information in connection with our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, book a service, or otherwise interact with Maidavale Removals:

Identity and contact details: name, address, previous and new addresses for removals, contact address, and other contact information you provide so we can deliver our services.

Service details: information about your property and items to be moved or stored, access details for properties, preferred service dates and times, and any special instructions relevant to the service.

Communication records: information contained in enquiries, quotes, emails, letters, messages, and any feedback or complaints you send to us.

Billing and transaction data: information related to payments such as payment methods used and transaction records. We do not retain full payment card details when using secure third-party payment processors.

Website and usage information: where applicable, limited technical information such as IP address, pages visited, and interaction with our website, collected via standard logging tools or similar technologies for security and performance monitoring.

Any other information you choose to provide: additional details you share with us to help us plan and carry out your removal or storage service safely and efficiently.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. The main legal grounds we rely upon are:

Contract: we process personal data that is necessary to provide you with a quote, enter into a contract with you, and deliver our removal and related services. This includes arranging collections and deliveries, managing bookings, and communicating with you about the service.

Legal obligation: in some cases we need to process and retain certain information to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. Examples include responding to enquiries, improving our services, managing our operations, preventing fraud, and handling disputes or claims.

Consent: where required, we will seek your consent for specific processing activities that are not necessary for the performance of a contract or our legitimate interests. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide quotes and estimates for removal, packing, or storage services.

To confirm bookings, schedule services, and manage the practical arrangements for your move or storage.

To communicate with you regarding enquiries, updates about your booking, and any changes to our services or terms.

To process payments, manage invoices, and maintain accurate financial records.

To respond to complaints, claims, or disputes and to maintain appropriate business records.

To maintain the security and integrity of our systems, and to prevent or detect fraud or misuse.

To improve our services, operations, and customer experience based on feedback and service history.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In general:

Enquiries and quote information may be retained for a limited period to allow us to follow up on your request and maintain accurate records of our communications.

Data relating to bookings, service delivery, and invoices is usually retained for the duration of the contract and for a period afterward, as required by law, particularly for tax and accounting purposes.

Information relevant to complaints, disputes, or claims may be kept for longer where necessary to establish, exercise, or defend legal rights.

When personal data is no longer required, we will securely delete or anonymise it so it can no longer be associated with you.

Data Sharing and Processors

We do not sell your personal data. We may share your personal information with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy.

Such processors may include:

IT and system providers that host or maintain our business systems and data storage solutions.

Secure payment processors that handle payment transactions.

Professional advisers, such as accountants or legal advisers, where necessary for legitimate business purposes.

Other service providers who support the operational delivery of our services, where they need limited access to information to perform their functions.

All processors are required to process your information only according to our instructions, to keep your data secure, and to comply with applicable data protection laws. Where required, we may also share personal data with public authorities, regulators, or law enforcement agencies when we are legally obliged to do so.

International Data Transfers

Our primary data processing activities are intended to take place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside these regions, we will ensure that appropriate safeguards are in place to protect your information in accordance with data protection laws, such as standard contractual clauses or equivalent legal mechanisms.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those employees, contractors, and processors who have a business need to know it, and requiring them to process data only on our instructions and subject to a duty of confidentiality.

While we strive to protect your personal data, no system can be guaranteed as completely secure. You are responsible for keeping any account details or reference numbers that we may provide to you safe and confidential.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These may include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of the information we hold about you.

Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis for retaining it.

Right to restriction of processing: you can request that we restrict the processing of your data in certain situations, such as while we are verifying its accuracy or responding to an objection.

Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

Right to object: you may object to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds to continue or we need to do so for legal claims.

Right to withdraw consent: where we rely on consent, you may withdraw that consent at any time.

You also have the right to raise concerns with the relevant supervisory authority for data protection if you believe that your rights have been infringed. We encourage you to contact us first so we can address any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices, legal requirements, or services. Any updated version will apply from the date it is made available. We recommend that you review this Policy periodically so that you remain informed about how we handle your personal data.