Maidavale Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Maidavale Removals provides moving, packing, lifting, transport, storage support, and related removals services within the United Kingdom. By making a booking, accepting a quotation, or allowing us to begin work, the customer agrees to be bound by these terms. They are intended to be fair, practical, and clear, and should be read carefully before any work is scheduled. These terms apply whether the booking is made by an individual, business, landlord, tenant, agent, or other authorised party.

In these terms, references to ???we??�, ???us??�, and ???our??� mean Maidavale Removals, and references to ???you??� or ???the customer??� mean the person or organisation booking or receiving the service. Unless otherwise agreed in writing, the contract is formed only when we have issued a written quotation or order confirmation and you have accepted it. Any verbal discussion, estimate, or preliminary visit is not binding unless confirmed in writing. If any part of these terms is found to be invalid or unenforceable, the remainder will continue to apply.

We may update these terms from time to time to reflect changes in law, operational requirements, insurance conditions, or service standards. The version that applies will normally be the version in force at the time your booking is confirmed. For clarity, these terms are designed for a legal information page and deliberately avoid unnecessary local references or promotional content.

1. Booking Process

All bookings for house removals, office relocations, furniture transport, packing services, or other related work must be made through an agreed booking process. This may include a written quote, a detailed inventory, a survey, or an assessment of access, volume, and special handling requirements. We may ask for photographs, measurements, or additional information to ensure that the quotation is accurate and the correct team, vehicle, and equipment are allocated.

A booking is only confirmed once we have accepted the job, agreed the service scope, and received any required deposit or advance payment. We reserve the right to decline or postpone a booking if the information provided is incomplete, inaccurate, or suggests that the service requested differs materially from the original description. It is your responsibility to ensure that all details provided are truthful and complete, including parking restrictions, lift access, floor levels, loading conditions, fragile items, and any time constraints.

Any variation to the agreed service, including additional items, waiting time, stair carries, dismantling, reassembly, or extra stops, may result in an adjusted charge. Where a variation is significant, we may revise the schedule, the resources required, or the quotation. If we agree to a booking subject to availability, we cannot guarantee that a particular team member, vehicle size, or arrival time will always be available unless expressly stated in writing. We will use reasonable care to carry out the service on the agreed date and time, but arrival times may be affected by traffic, weather, access issues, or operational delays.

2. Payments and Charges

Unless otherwise agreed, all charges are stated in pounds sterling and are payable in accordance with the invoice or quotation terms. A deposit may be required to secure the date, especially for larger or time-sensitive moving services. The balance must be paid by the due date stated on the invoice, and in any event before release of goods or completion of the work if we reasonably require payment in advance. Accepted payment methods may include bank transfer, card payment, or other methods notified at the time of booking.

Our charges may be based on a fixed price, hourly rate, or a combination of both. Any estimate is given in good faith using the information available at the time and may change if the scope of work changes or if the actual conditions differ from those described. Additional costs may apply for congestion, extended waiting, parking penalties caused by customer-provided information, ferry charges, specialist equipment, or disposal costs where permitted by law. We will ordinarily notify you of any substantial additional charge as soon as reasonably practicable.

Late payment may result in suspension of services, withholding of goods where lawful, recovery action, interest, and reasonable debt collection costs. We reserve the right to charge for wasted attendance if the job cannot proceed due to customer delay, inaccessible premises, incorrect address details, or failure to meet agreed preparation requirements. Unless otherwise stated, our prices do not include insurance beyond the cover described in these terms, and they do not include third-party charges imposed by landlords, councils, building managers, or parking authorities.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice in writing or by the agreed communication method. Cancellation charges may apply depending on how much notice is given, the size of the booking, and whether we have already reserved staff, vehicles, or specialist resources. Where a deposit has been paid, it may be non-refundable in whole or in part if the cancellation is made after our reasonable cut-off period or if costs have already been incurred in preparation for the job.

If you need to change the date, access arrangements, or service scope, we will try to accommodate the request, but this is subject to availability and may affect the price. We are not responsible for delays caused by factors outside our reasonable control, including severe weather, road closures, accidents, public transport disruption, strikes, utility failures, or building access issues. If a delay occurs, we will make reasonable efforts to complete the service as soon as practicable, but we do not guarantee completion within a specific time window unless expressly agreed.

If we must cancel or postpone a booking due to circumstances beyond our control, or because the service cannot safely proceed, we will inform you as soon as reasonably possible and may offer an alternative date. Our liability for cancellation will be limited to the refund of sums paid for the affected service, unless a different remedy is required by law. We will not be liable for indirect losses arising from cancelled or delayed removals, such as missed tenancy dates, hotel costs, loss of earnings, or alternative storage costs, unless such liability cannot be excluded by law.

4. Customer Responsibilities

You must ensure that all goods presented for removal are properly prepared, packed, labelled, and accessible unless we have agreed to provide packing or special handling. Fragile, valuable, sentimental, or hazardous items should be identified in advance. We recommend that you retain personal documents, cash, jewellery, medication, keys, and essential items separately and under your control. The customer is responsible for ensuring that the items handed to us are lawful to transport and that no prohibited goods are included without our knowledge.

You are also responsible for accurate information about access, parking, security procedures, permits, and building rules. If there are narrow stairs, lifts, restricted loading points, long carries, time-limited parking, or other access constraints, you must tell us in advance. Failure to disclose such matters may lead to extra charges or a delayed or incomplete service. Where you instruct us to move items that are unusually heavy, awkward, or unstable, we may decline to move them if we believe doing so would create a risk of damage or injury.

During the service, you or an authorised representative should be available to confirm instructions, approve placement, and deal with any unexpected issues. If no one is present, we may act on the best instructions reasonably available, but we are not responsible for decisions made in your absence if those decisions are reasonable in the circumstances. You must also ensure the property is secure and that any required permissions have been obtained before work begins.

5. Liability, Damage, and Insurance

We will carry out our work with reasonable skill and care, using trained staff and appropriate equipment. Our liability for loss or damage is limited to direct loss resulting from our negligence or breach of contract and is subject to the exclusions and limits set out in these terms. We are not responsible for wear, tear, pre-existing defects, hidden structural weakness, poor packaging by the customer, or damage caused by items being moved in accordance with the customer???s instructions where the risk was reasonably apparent.

Where we supply packing materials or packing services, we accept responsibility for reasonable care in packing only to the extent that the damage arises from our failure to exercise due skill and care. If you pack items yourself, you accept responsibility for the suitability of the packing method and materials, unless we have expressly agreed to inspect and approve the packing. Claims for damage must be notified to us promptly and, in any event, within a reasonable time after discovery, together with supporting details and evidence where available.

Our insurance arrangements may vary according to the type of service booked and any special terms agreed in writing. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to those exceptions, our total liability for any claim arising from a single booking will not exceed the amount paid or payable for the relevant service, unless a higher limit is required by law or specifically agreed in writing.

6. Waste, Disposal, and Regulatory Compliance

Where our service includes removal of unwanted items, packaging, or debris, all waste regulations must be followed. We will only dispose of, remove, or transport waste where we are legally permitted to do so and where the customer has clearly instructed us. The customer must not ask us to dispose of materials that are controlled, hazardous, illegal, or likely to require a specialist licence or permit unless those arrangements have been made in advance and confirmed in writing.

We will handle waste in accordance with applicable UK environmental and duty-of-care requirements. This means that waste must be described accurately, separated where necessary, and transferred to appropriate facilities or licensed third parties where required. You must not include batteries, chemicals, asbestos, gas cylinders, clinical waste, paints, solvents, or other dangerous substances unless we have expressly agreed to manage them lawfully and safely. If undisclosed hazardous waste is found among the items, we may suspend the job, isolate the material where safe to do so, and charge for any resulting delay, specialist handling, or lawful disposal costs.

Where we remove recyclable materials or reusable items, we may use lawful routes that prioritise reuse, recycling, or responsible disposal. However, once waste is transferred for disposal in accordance with your instructions and the law, it cannot normally be recovered. You remain responsible for ensuring that any items you request us to remove are your property, are lawful to dispose of, and do not contain confidential data unless you have taken appropriate steps to protect that data before collection.

7. General Provisions

We may subcontract or assign part of the service to suitable third parties, provided that this does not materially reduce the standard of service. Any subcontractor acting on our behalf will be expected to follow these terms where relevant. If any term is requested to be varied by the customer, that variation will only be effective if agreed in writing by an authorised representative of Maidavale Removals. Failure by us to enforce any part of these terms on one occasion does not waive our right to enforce it later.

These terms, together with the confirmed quotation or booking confirmation, form the entire agreement between the parties in relation to the service. You should keep a copy of all documents for your records. If there is a conflict between these terms and a written service-specific agreement, the written agreement will prevail to the extent of the inconsistency. The headings in this document are for convenience only and do not affect interpretation.

We may communicate with you by email, text message, telephone, or written notice using the contact details provided at the time of booking. It is your responsibility to ensure that those details remain accurate and accessible. Notices will be treated as received when sent, unless we are informed that an address or number is no longer valid. If a notice needs to be served formally under law, it should be delivered in accordance with the relevant legal requirements.

8. Governing Law

These removals service terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales, unless mandatory law provides otherwise. By entering into a booking with Maidavale Removals, you agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim that cannot be resolved amicably through discussion or written correspondence.

If any dispute arises, the parties should first try to resolve it in good faith and within a reasonable timeframe. Nothing in these terms prevents either party from seeking urgent relief from the courts where necessary. If a consumer has rights under mandatory consumer law, those rights are not affected by these terms. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the contract and that the business will be responsible for payment and compliance with these terms.

By proceeding with a booking, you confirm that you have read, understood, and accepted these terms and conditions for removals services. They are intended to set clear expectations for both sides and to ensure that the service is delivered safely, lawfully, and with reasonable professionalism. If you do not agree with any part of these terms, you should not proceed with the booking or allow the service to commence.